Responsible Gaming at Megaways Casino — Tools, Limits & Support
Last updated: 24 May 2026 · 18+ only. Gambling should always be entertainment, never a way to make money.
Our Commitment to Safer Play
Responsible gaming sits at the centre of how Megaways Casino operates. As a Malta Gaming Authority-licensed brand from SkillOnNet, we are required — and genuinely committed — to provide the tools, information and support that keep play safe and enjoyable. Gambling is a form of entertainment with a built-in cost, never a source of income, and the odds always favour the house over time. This page explains the responsible gaming controls available in your account and where to find help if gambling stops feeling fun.
Megaways responsible gaming features are free, always available in your account settings, and designed so you stay in control of your time and money. You do not need to justify using them to anyone.
Recognizing Problem Gambling
It can be hard to notice when a hobby starts to become a problem. The questions below are adapted from the Problem Gambling Severity Index (PGSI), a widely used self-assessment. They are a reflection tool, not a diagnosis — only a qualified professional can assess your situation. Over the last 12 months, how often have you:
- Bet more than you could really afford to lose?
- Needed to gamble with larger amounts to get the same feeling of excitement?
- Returned another day to try to win back money you lost (chasing losses)?
- Borrowed money or sold anything to get money to gamble?
- Felt that you might have a problem with gambling?
- Felt that gambling has caused you health problems, including stress or anxiety?
- Had people criticise your betting, whether or not you thought it was true?
- Felt your gambling has caused financial problems for you or your household?
- Felt guilty about the way you gamble or what happens when you gamble?
If several of these resonate, please consider reaching out to one of the free, confidential services listed below. There is no shame in asking for support, and help is available at any stage.
Tools You Can Use
Every Megaways account includes a full suite of player-protection tools, found under Account → Responsible Gaming:
- Deposit limits — cap how much you can deposit per day, week or month.
- Loss limits — cap your net losses over a chosen period.
- Wagering limits — cap total stakes regardless of wins or losses.
- Session limits — set a maximum time per login session.
- Reality checks — an on-screen reminder of elapsed time and net position at intervals you choose.
- Cool-off — a short break of 24 hours, 7 days or 30 days.
- Game and feature restrictions — disable specific game types (for example, turn off the bonus-buy feature).
An important safeguard: any change that increases risk (raising a limit, shortening a cool-off) is delayed and takes effect only after a cooling-off period, typically 24 hours. Any change that reduces risk (lowering a limit, adding a restriction) takes effect immediately. This prevents impulsive decisions in the heat of the moment.
Self-Exclusion
If you need a longer break, self-exclusion locks you out of your account for a fixed period — 6 months, or permanently. During self-exclusion you cannot log in, deposit or play, and we suppress marketing to you. UK-domain players are additionally registered with GAMSTOP, the UK's national self-exclusion scheme, which blocks access across all UKGC-licensed sites. For players in the Philippines, please note that the PAGCOR self-exclusion registry covers domestic, PAGCOR-licensed operators only, so to self-exclude from Megaways you must request it here directly. To start, go to Account → Responsible Gaming → Self-Exclusion, or contact 24/7 live chat.
Help for Preventing Underage Gambling
Megaways Casino is strictly for adults aged 18 and over (the MGA standard). We verify age and identity through KYC and take underage gambling extremely seriously. If you share a device with a minor, we strongly recommend parental-control software such as Net Nanny or Qustodio, which can block gambling sites entirely. Keep your login credentials and payment details private, and never let anyone under 18 access your account.
Where to Find Help
Free, confidential support is available around the clock. In the Philippines:
- PAGCOR Responsible Gaming — [email protected], +63 2 8538 9090.
- National Center for Mental Health (NCMH) Crisis Hotline — 1553 (toll-free nationwide), 0917-899-8727.
- HOPELINE Philippines — 0917-558-4673, 02-804-4673.
- Gamblers Anonymous Philippines — 0915 938 2808.
International resources include BeGambleAware (begambleaware.org), GamCare (gamcare.org.uk, helpline 0808 8020 133) and Gambling Therapy (gamblingtherapy.org), which offers multilingual online support. These organisations are independent of Megaways Casino and provide free, judgment-free help.
If You're Concerned About a Family Member
If someone close to you may have a gambling problem, you can contact us at [email protected] to discuss third-party concerns. Where permitted and appropriately verified, we can apply account restrictions or a block. Support organisations such as GamCare and Gambling Therapy also offer dedicated guidance for affected friends and family — you do not have to navigate this alone.
Our Internal Procedures
Behind the scenes, our team is trained to spot signs of harm. We monitor for behavioural markers — sharp increases in deposits, late-night chasing patterns, repeated cancelled withdrawals — and may proactively reach out, apply protective limits or, in serious cases, suspend an account in the player's interest. These measures reflect MGA player-protection requirements and our own duty of care.
18+ only. Gambling can be addictive — please play responsibly. Megaways Casino is licensed by the Malta Gaming Authority. If you or someone you know needs help, contact the resources above. This is a sensitive subject; if you are struggling, please reach out — support is free and confidential.