Last updated: 24 May 2026 · How to reach our support team and where to escalate a complaint.
How to Reach Us
Our team is here to help with anything from verification and payments to bonuses and responsible-gambling support. The fastest way to get an answer is 24/7 live chat, available from the icon on every page once you are logged in. For matters that need documents or a written record, email is best, and we have dedicated inboxes so your message reaches the right team quickly.
Live Chat
Live chat operates 24 hours a day, seven days a week, in English. It is the quickest route for urgent questions about your account, deposits, withdrawals or gameplay. If an issue needs investigation, our agents will open a ticket and follow up by email.
Email Addresses
Please use the inbox that matches your query so we can respond as efficiently as possible:
| Team | For | |
|---|---|---|
| General support | [email protected] | Accounts, payments, bonuses, technical help |
| Verification (KYC) | [email protected] | Submitting or asking about ID and verification documents |
| Complaints | [email protected] | Formal complaints and escalations |
| Responsible Gaming | [email protected] | Limits, self-exclusion, third-party concerns |
| Data Protection (DPO) | [email protected] | Privacy requests and data rights |
| Press / media | [email protected] | Media and partnership enquiries |
Do We Have a Phone Number?
We are sometimes asked for a Megaways Casino phone number. To be transparent: we do not currently operate a customer-service telephone line. All support is handled through live chat and email, which lets us keep secure written records of your account matters and respond around the clock. Please be cautious — any "Megaways Casino" phone number you find on a third-party site or advert is not ours and may be a scam. Never share your password, full card details or one-time codes with anyone who phones you claiming to be from Megaways Casino. Our staff will never ask for your password.
Postal Address
Megaways Casino is operated by SkillOnNet Ltd, Office 1/5297, Level G, Quantum House, 75 Abate Rigord Street, Ta' Xbiex XBX 1120, Malta, Malta. Please note that post is far slower than live chat or email; for anything time-sensitive, use our online channels.
Our Complaints Procedure
We aim to resolve every concern fairly and quickly. If something has gone wrong, please follow these steps:
- Contact support first — raise the issue via live chat or [email protected]. Most matters are resolved at this stage.
- Escalate to complaints — if you are not satisfied, email [email protected] with your account details and a clear summary. We will acknowledge promptly and aim to provide a final response within the timeframe required by our licence.
- Independent ADR — if we cannot resolve it, you may refer the matter to our independent alternative dispute resolution provider, IBAS (ibas-uk.com), free of charge.
- Regulator and other routes — you may also contact the Malta Gaming Authority (mga.org.mt). EU residents can use the European Commission's Online Dispute Resolution platform. Philippine players with a data-privacy concern may contact the National Privacy Commission (privacy.gov.ph).
Response Times
Live chat is answered in real time. Email enquiries are typically answered within 24 hours, and verification documents are usually reviewed within 24–48 hours. Formal complaints receive an acknowledgement quickly and a final response within the period set by our licensing obligations. Responsible-gambling requests such as self-exclusion are actioned as a priority.
18+ only. Megaways Casino is operated by SkillOnNet Ltd and licensed by the Malta Gaming Authority. If gambling stops being fun, support is available — please play responsibly.